Delivery Information

The following information is for consumers, trade members please login for trade specific policies and information.

What does delivery cost me?

Delivery and handling within New Zealand is a standard cost of $4.95, delivery is FREE on all orders over $100 (incl GST). International orders are currently unavailable.

How long does it take?

Orders are dispatched within 24 hours of when we receive the order, weekends and public holidays are excluded from this timescale. Once the order is processed the delivery will take approximately 3 working days. Please note that these delivery times are estimations.

If for some reason there is a timing delay we will be in touch with you as soon as possible. If your parcel has not arrived within this timeframe please contact us info@selfhealth.co.nz.

How is my order sent?

We use New Zealand Courier Post Track and Trace technology and electronic proof of delivery to monitor the progress of your parcel. Courier Post delivers to anywhere in New Zealand.

We send non-signature required parcels, if someone is not home when the parcel arrives the driver will leave the parcel at your door or in your mailbox, if the driver feels it is unsafe to leave the parcel they will leave a call card.

Business deliveries require the business name to be stated in the delivery address.

For any special delivery requests please indicate this in the delivery details box when going through the check out process.

What happens if my parcel gets lost?

If a parcel is lost during transit from our distribution centre to your door we accept full responsibility and we will work quickly to resolve this, once your parcel is delivered to your delivery address we do not take responsibility.

Please note that we do not refund packages that are lost due to incorrect details provided by the customer, address errors are the customer's responsibility.

If you have any special delivery instructions please let us know at the check out.

Please contact us if you have any questions about our delivery service info@selfhealth.co.nz