Our Guarantees

The following information is for consumers, trade members please login for trade specific policies and information. 

We offer a 30-day no fuss money back guarantee!

We are dedicated to providing top quality products and the best service possible, our team is here to help if you have any problems or concerns. If your goods happen to arrive in a condition which is not 100% satisfactory, please contact us immediately (info@selfhealth.co.nz) so we can provide an authorisation number and make the necessary arrangements. Authorisation from SelfHealth must be obtained prior to return of any stock.

At SelfHealth we believe that customer satisfaction with the product is essential, if you are not completely satisfied with your product we will refund or exchange purchased items as long as they are returned within 30-days of your order being placed. A full refund for the product and the postage will be provided if the goods you have received are faulty, damaged, broken, defective or the items received do not match the order you placed.

• Exchange items must be returned unopened, unused and in an 'as new' condition
• Refunds on postage and delivery costs are not available for exchange items
• Refunds are unavailbale if the customer has damaged the product

Once the return has been received and processed the refund will be credited to you, this will be within 14 days. This credit will be applied to your original payment method and we will send you through a confirmation email.

Stock Unavailable

In the rare occasion that stock becomes unavailable or for any reason we foresee any delivery delays we will contact you within 24 hours of when we receive the order, weekends and public holidays are excluded from this timescale. Once we contact you we will provide you with the opportunity to amend your order as per your request, the order will be adjusted and sent through to you as confirmation, a credit or additional charge will then be made.

Legal

SelfHealth is trading under Natural Solutions Research Ltd which is a New Zealand company, this means all of our customers are covered by New Zealand law. Visit the New Zealand Fair Trading Act for more information, www.consumer-ministry.govt.nz.

Here you can find more information about our Security and Privacy practices. Please contact us if you have any further questions about our guarantees info@selfhealth.co.nz.

Third-party websites which you may click through to from SelfHealth are governed by their own terms and conditions and we are not liable for their actions.