Security and Privacy Policies

What happens with my personal information?
Are my online payments secure?

The following information is for consumers, trade members please login for trade specific policies and information.

What happens with my personal information?

At SelfHealth we understand security is at the front of your mind when purchasing online. We take every step to protect and secure your personal information. As a New Zealand owned and operated company, SelfHealth is governed under the New Zealand Privacy Act. All personal information we collect is kept completely confidential.

We do not collect any personal information without your permission or knowledge. Personal information is collected when you place an order, register with SelfHealth or contact us with an enquiry. We will ask you for information such as (without limitation) your name, phone number, email and postal address.

The information you provide us will be used to:

• process and confirm your order
• send out newsletters or promotions from us
• respond to your questions, recommendations or comments

Please note that personal information is not disclosed to third parties unless you have given us the authority or where it is necessary to comply with the law.

Internally we analyse all visitors to our website collectively using IP addresses to help improve the shopping experience. We use this information to make the website more user friendly, diagnose site problems and also to help us understand site usage and traffic. This information is not individually identifiable.

We will only send you promotional or marketing material if you have subscribed (opted in) to this service. Unsubscribing (opting out) to this service is simple, just click the cancel subscription link in the footer on any updates you have received from us, or send us an email to info@selfhealth.co.nz.

In the future we may use cookies on our website, this would be purely to enhance your experience of shopping with us at SelfHealth. Cookies are small datafiles placed on your hard drive, they enable us to give you a personalised experience when you are logged in, such as saving your details for return visits.

Are my online payments secure?

Visa and MasterCard payments are made through DPS payment express. DPS supports local and international e-commerce payment standards and adheres to Payment Card Industry, Data Security Standards (PCI DSS). When you go through the payment process you will be asked to enter your Visa or MasterCard details into the DPS secure payment system.

Payment information submitted via the website will only be shared with Visa and MasterCard through DPS payment express in order to process your transaction. To ensure all of your payment information is completely secure it is encrypted and transmitted through a secure server over the internet. Encryption of your transaction means that all of the details you have provided for example, credit card details, your name and postal address are scrambled. This security means that other computers are unable to interpret the information.

Https (Instead of http) as well as a padlock in the browser status bar indicate that the payment section of our website is a secure area.

For your own security always remember to log off from our website www.selfhealth.co.nz, once you have finished.

Our security and privacy policies may be periodically improved and amended, we recommend that you review our policies from time to time to ensure you are fully informed of your rights.

Please contact us if you have any questions about our security and privacy info@selfhealth.co.nz.